Shipping & Returns
Most items sold on the Capitol Romance Store are created & fulfilled via Printful. Printful has their own set of shipping standards & policies. We will make every effort possible to deliver a positive shipping experience for our customers. Items not fulfilled by Printful will be shipped within 7 business days of order.
Estimated shipping delivery times for Printful orders include:
USA: 3-5 business days | Canada: 5-10 business days | World: 10-20 business days | Your order will be sent out on average within 3 days of ordering.
International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size. We do not take responsibility for customs fees.
Orders that never arrived:
If your order didn’t end up arriving, be sure to let us know! First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we’d be happy to send you another order to the correct address, it will have to be at your cost. If the shipping address was correct, get in touch with us, noting your order number. We’ll see what can be done.
The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch wit
Returns & Exchanges:
The CapRoShop will not accept returns and exchanges. All sales are final unless covered under issues above. We will make every effort to create a satisfied customer experience, so please email us if you are not satisfied with your order and we will do our best to make it right!